Data Security & Privacy

At AI Ambassador, we take data security and privacy seriously. This article explains how we protect your information and maintain the highest security standards.

Is My Customer Data Secure?

Yes. AI Ambassador follows enterprise-grade security standards to protect all communication and stored data.

Data We Collect

• Contact Information: Phone numbers of users who message your assistant
• Message Content: Conversations between users and your AI assistant
• Usage Data: Analytics about message volume and patterns
• Account Information: Your business details and settings

What We DON'T Collect

• We don't store or share personal guest data unnecessarily
• We don't sell data to third parties
• We don't track users across other websites or apps
• We don't collect sensitive information like credit card numbers or SSNs

Security Measures

Encryption

• In Transit: All data transmitted using TLS/SSL encryption
• At Rest: Data stored with industry-standard encryption
• End-to-End: WhatsApp messages benefit from WhatsApp's E2E encryption

Access Controls

• Role-based access for team members
• Two-factor authentication available
• Regular access audits
• Secure API authentication

Infrastructure Security

• Hosted on secure cloud infrastructure
• Regular security updates and patches
• Firewall protection
• DDoS protection
• Regular penetration testing

Data Privacy Principles

Data Retention

We retain data only as long as necessary:

• Message Logs: 90 days by default (customizable)
• Analytics Data: Aggregated data retained for reporting
• Account Data: Retained while account is active
• Deleted Data: Permanently removed within 30 days of deletion request

Compliance

AI Ambassador complies with:

• GDPR (General Data Protection Regulation)
• CCPA (California Consumer Privacy Act)
• TCPA (Telephone Consumer Protection Act)
• WhatsApp Business Policy
• SMS carrier requirements

Your Rights

You and your users have the right to:

• Access: Request a copy of your data
• Correct: Update incorrect information
• Delete: Request data deletion
• Export: Download your data
• Opt-Out: Stop receiving messages

Third-Party Services

We use trusted partners for:

• SMS delivery (Twilio, etc.)
• WhatsApp Business API
• Cloud hosting (AWS, GCP, etc.)
• Analytics (anonymized)

All partners are vetted for security and privacy compliance.

Security Best Practices for You

• Enable two-factor authentication
• Use strong, unique passwords
• Limit team member access to necessary permissions
• Regularly review conversation logs
• Don't share login credentials
• Log out from shared devices

Data Breach Protocol

In the unlikely event of a data breach:

1. We immediately contain and investigate
2. Affected users are notified within 72 hours
3. Regulatory authorities are informed as required
4. We provide guidance on protective actions
5. We implement additional security measures

Questions or Concerns?

For security or privacy questions, contact us at hi@ai-ambassador.xyz

For our complete privacy policy, visit Privacy Policy