Help Desk Guidelines: Choosing the Right Plan for Your Texting Needs

Last updated: Dec 2, 20248 min read

Our platform offers three subscription plans tailored to meet diverse business needs. Explore features, pricing, and support options.

Help Desk Guidelines: Choosing the Right Plan for Your Texting Needs

1. Starter Plan - $29/Month

The Starter Plan is designed for small businesses or individuals who are just beginning with text campaigns. It includes:

  • 250 Text Messages: Ideal for light or occasional usage.
  • Basic Reporting: Access essential reporting features to monitor campaign performance.

Best For: Small businesses or startups needing a low-cost, entry-level plan.

How to Get Started: Click on "Start Free Trial" under the Starter plan to try it out.

2. Professional Plan - $79/Month

The Professional Plan is suitable for growing businesses with moderate messaging needs. This plan includes everything in the Starter Plan, plus additional features to support larger campaigns.

  • Everything in Starter: Enjoy all the features available in the Starter plan.
  • 2000 Text Messages: A significant increase for businesses with higher messaging demands.
  • 15 Campaigns: Run up to 15 campaigns, giving more flexibility to target different audiences.
  • Advanced Analytics and Reporting: Access detailed insights to measure campaign effectiveness and optimize performance.

Best For: Medium-sized businesses or enterprises that require more extensive messaging and analytical capabilities.

How to Get Started: Click on "Start Free Trial" under the Professional plan to explore this plan's features.

3. Expert Plan - Contact for Pricing

The Expert Plan is our most comprehensive package, built for organizations with advanced messaging requirements. This plan includes all features of the Professional Plan, with premium additions.

  • Everything in Starter and Professional: Gain access to all features offered in the previous plans.
  • 5000 Text Messages: Perfect for large-scale messaging needs.
  • Email + Slack Support: Enhanced support options, including Slack, for quicker resolutions.
  • Sentiment Analysis: Utilize AI-driven sentiment analysis to gauge customer reactions and improve engagement.
  • Advanced Analytics and Reporting: Leverage deep insights with our most advanced reporting tools.
  • Integration with Identity Provider: Connect with identity providers for secure access management and user verification.

Best For: Large enterprises or businesses needing comprehensive support, analytics, and high-volume messaging.

How to Get Started: Contact our sales team for pricing details. Click on "Call Now" to initiate the process.

General Guidelines

  • Trial Option: Each plan includes a 14-day free trial. We recommend starting with the trial to see if the features meet your needs.
  • Support: Our support levels vary by plan, so choose one that aligns with your business's support expectations.
  • Upgrading: You can upgrade at any time if you find that your current plan doesn't meet your needs.

If you have any questions or require assistance in selecting a plan, please reach out to our help desk, and we'll be happy to guide you.

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